Q1. How do I place an order?
A: Select your preferred item, size and colour, add it to your cart, enter your delivery and payment details, and complete checkout.
Q2. Can I cancel my order?
A: You may contact Customer Service as soon as possible after placing an order. We will try to accommodate a cancellation before processing or dispatch, but cancellation cannot be guaranteed once an order has entered processing.
Q3. Can I change my order or delivery address?
A: Please contact us as soon as possible. Once an order has been processed or dispatched, changes may not be possible. Any approved additional delivery charges may be payable by the customer.
Q4: Which payment methods do you accept?
A: We accept the payment methods displayed at checkout, such as Visa, Mastercard, Apple Pay, Google Pay, subject to availability and change.
Q5. How much does delivery cost?
A: Hong Kong standard delivery is HKD40 with free delivery for orders of HKD500 or above. Please see our Shipping Policy for other countries' rates.
Q6. How long will delivery take?
A: Hong Kong delivery is estimated at 1–3 business days after dispatch. China and Macau are estimated at 3–5 business days after dispatch. Processing time is additional.
Q7. What is your return period?
A: Eligible items may be returned within 14 days after delivery, subject to the conditions and exclusions in our Return Policy.
Q8. Can I return sale or intimate items?
A: Some final-sale, intimate, personalised or customised items may be non-returnable. Please check the product page and Return Policy before purchasing.
Q9. When will I receive my refund?
A: Approved refunds are normally processed within 7–10 business days after the returned item is received and inspected. Your bank or payment provider may require additional time.
Q10. How do I contact Customer Service?
A: Email us at amare.valo.official@gmail.com or contact us via Facebook & Instagram Direct Message. Business hours: [Monday–Friday, 9:00–18:00 HKT], excluding Hong Kong public holidays.
Q11. How do you use my personal data?
A: We use personal data for purposes such as order processing, delivery, customer service, website operation, security and permitted marketing. Please see our Privacy Policy for details.
Q12. Will I have to pay duties or taxes?
A: For deliveries outside Hong Kong, the destination may impose import duties, taxes or other charges. Unless stated otherwise, these charges are the customer's responsibility.
