Exchange & Return Policy

YOUR SATISFACTION MATTERS

If you're not happy with your purchase, get in touch within 30 days at amare.valo.official@gmail.com and a member of our team will help.

RETURNS

We accept returns within 14 days of the delivery date. Items must be unworn, unwashed and in original resalable condition, with all original tags, labels and packaging attached where applicable. We may refuse a return if the item does not meet these conditions. Proof of purchase (receipt or order number) is required.

For hygiene or safety reasons, certain items may be non-returnable, including intimate apparel, items marked as final sale, and personalized or customized products. The product page will identify any applicable exclusion before purchase.

If you receive an item that is defective, damaged on arrival, or different from what you ordered, please contact us as soon as reasonably practicable with your order number and photographs. We will assess the issue and, where appropriate, arrange a replacement, repair or refund.

To request a return, contact us via amare.valo.official@gmail.com. Once your request is approved, follow the return instructions provided by our Customer Service team. Returns sent without prior approval may not be accepted.

REFUNDS (IF APPLICABLE)

Once we receive your return, we inspect it within 5–7 business days and email you the outcome. Approved refunds are issued to your original payment method within a further 5–10 business days. Original shipping charges are non-refundable.

Approved refunds will normally be made to the original payment method. We do not normally provide cash refunds unless required by applicable law.

After the returned item has been received and inspected, approved refunds will normally be processed within 7–10 business days. Your bank or payment provider may require additional time to post the refund.

SALE ITEMS

All sales are final and cannot be refunded or exchanged.

EXCHANGES

We do not guarantee direct exchanges. Subject to stock availability, Customer Service may advise whether an exchange is possible; otherwise, you may return the original item and place a new order.

RETURN SHIPPING

You are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Return shipping is non-refundable.

For orders over HK$600 (approx. US$75), we recommend a tracked or insured service — we can't guarantee receipt of returns sent untracked.

For change-of-mind returns, a return shipping fee of HKD 40 will be deducted from the refund, unless otherwise stated. For defective, damaged or incorrectly supplied items, we will confirm the applicable return arrangements with you.